Have questions on how to start working flexibly?

You may reset your account password through the FastGig App.

To change password
Open 'FastGig App' > 'Profile' > 'Setting' > 'Change Password' > Input 'Old password' & 'New password' > 'Confirm' new password

Forgot Password
Open 'FastGig App' > 'Forgot password' > Input 'Email address' > Input 'OTP' received in email > Enter '6 digit OTP code' >  Input 'New password' > 'Reset Password'

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You may submit your upload/update your bank details through the FastGig App

New gigger to upload bank details
Open 'FastGig app' > 'Profile' > 'Bank Details' > Input 'Bank Name' > Input 'Bank account holder's name' > Input 'Bank account number' > Input 'Confirm bank account number' > 'Save and upload'

Existing gigger to update bank details
Open 'FastGig app' > 'Profile' > 'Bank Details' > Click the 'three dots' on your existing bank > 'Update bank details' > 'Continue' > Input 'Bank Name' > Input 'Bank account holder's name' > Input 'Bank account number' > Input 'Confirm bank account number' > 'Save and upload'

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You may activate notifications through the FastGig App.
Open 'FastGig App' > 'Profile' > 'Setting' > 'Enable' Notifications

If you have issue receiving the notification, please check the phone settings that you've also turned on the notification for FastGig app too.

Singapore:

Here are some tips to help increase your chances of getting a shift:

1) Always turn on your notifications as we send daily pushes on Gigs that have high vacancies or are urgently hiring.

2) Complete our profile survey (link: https://forms.gle/uPuoWrhQpxne1GwC7) to increase your chances of securing a shift.

3) Get certified with a Food & Hygiene Certificate. Contact us to know more.

4) Check our weekly emailer for Gig in demand.

5) Apply for "URGENT" shifts as there are more slots to be filled immediately.

If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

Malaysia:

Here are some tips to help increase your chances of getting a shift:

1) Always turn on your notifications as we send daily pushes on Gigs that have high vacancies or are urgently hiring.

2) Complete the profile survey in the app to increase your chances of securing a shift.

3) Get certified with a Food & Hygiene Certificate. Contact us to know more.

4) Check our FastGig WhatsApp groups for urgent/ last minute hiring

5) Apply for F&B shifts as there are more slots and shifts available.

6) Show up to work for a gigs booked and maintain a good working record

If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

If you're an existing user and unable to see your records after logging in, we recommend checking if you're logged in with the right account that contains your records.

Sometimes, users may inadvertently log in and work via another account that was registered under a different email or through FastJobs or Singapass accounts previously.

Any issues about reimbursements, claims, or wrong payout calculations; simply submit a "Request for Reimbursement" in the app. To submit a "Request for Reimbursement", simply go into the "Shifts" tab and tap on the Gig that you would like to submit a reimbursement.

For OT payment, you will need to submit a "Request for Reimbursement" as well as "Update Time" which can be found in the "Shifts" tab as well.

For claims that require supporting documents, for example, Taxi fare, subsidies for safety shoes/FnB cert please submit your receipt as a supporting document to our customer service email for us to verify your claims.

Approved reimbursements will be credited together with your payout.

**IMPORTANT**
All requests will need to be made by the following week's Monday to receive reimbursements on Friday.

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FastGig Singapore:
If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

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FastGig Malaysia:
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

FastGig Singapore:

Payments are processed weekly and will be credited on Friday the following week. Payment will be made directly to your account based on the bank details provided in-app. If you have yet to receive your payout, please contact us below.

If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

FastGig Malaysia:

Payouts are credited directly into your account bi-weekly on Friday. If you have yet to receive your payout, please contact us below.
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

We are sad to see you go. Please contact our customer service and we will try our best to resolve your challenge /  issue you faced.

If you would like to delete your account, you may do so through the FastGig App
Open 'FastGig App' > 'Profile' > 'Setting' > 'Request account deletion' > Input 'Reason' > 'Delete account'

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FastGig Singapore:
Payments are processed weekly and will be credited on Friday the following week. Payment will be made directly to your account based on the bank details provided in-app.
(Eg. Week 1: Worked on Monday, Tuesday, Saturday, Sunday = Payout and reimbursements will be credited on Week 2 Friday)

If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.


FastGig Malaysia:
Payments are processed bi-weekly and payouts are credited on Friday, 2 weeks later. Payment will be made directly to your account based on the bank details provided in app.
(Eg. Week 1: Worked on Tuesday, Saturday, Sunday = Payout and reimbursements will be credited on Week 3 Friday)

If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

Information on your past gig shifts can be viewed by tapping on the "Shifts" tab in the app.

You might check on the location of gig via click into shift you book lastly & click three dots on the upper right and see the details of the locations and job details.

While booking a gig
Open 'FastGig App' > 'Explore' > Click into the gig that you are interested > The location can be found inside the gig > Click 'Map' to view the location in the Navigation app of your choice.

After a gig has been booked
Open 'FastGig App' > 'Shifts' > Click into the gig that you have booked > Click the 'three dots' on the upper right > The location can be found inside the gig.

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FastGig Singapore:
‍For Singapore users, reporting guides are readily available for most jobs. You can refer to the reporting guide link provided in the job description in the app, or alternatively, access it through this link: https://bit.ly/reportguidefg. This resource is designed to assist you in understanding and fulfilling reporting requirements effectively. If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

FastGig Malaysia:
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

Information on your bookings can be viewed by tapping on the "Shifts" tab in the app. There you can view "Upcoming" and "Past" shifts.

You may submit your certificates through the FastGig App. Follow these steps:

Open 'FastGig App' > 'Profile' > 'Supporting Documents' > Click 'Documents for upload' > 'Take photo' or 'Choose from gallery' > 'Upload document' > 'Upload now'

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There are multiple reasons why a booking may be rejected:

1) The Gigger does not have the necessary requirements (certification, skills etc.).
2) The slots are full and the system is unable to allocate any more slots.

"In Review" means you've successfully applied for the gig. You application is currently being reviewed by the system. If you are allocated a shift, you will receive an in-app notifcation and email. Feel free to browse for other gig jobs in the FastGig app for the time being to increase your chances in securing a gig job.

*Do not report to work if your shifts are under this status.

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Yes. FastGig may:

• Revise fees.
  
  
• Change, suspend, or terminate the service at any time.
  
  
• Update the Terms & Conditions (you accept them by continuing to use EWA).

Yes! You and your friends can register as giggers on FastGig.

All of you will need to download the app to apply for jobs.

They may apply for the same shift as you to increase the chance of working together. However, we cannot guarantee the offer due to limited slots and eligibility.

Yes! Your badge can improve as long as you maintain a strong ratings and complete more shifts consistently.

No, most of the jobs on FastGig do not require prior experience unless stated in the job description. This is the beauty of FastGig!

‍However, some jobs require Giggers to attend a training session to familiarise themselves with certain systems and procedures.

Yes. Missing a shift or canceling right before the shift starts can lower your ratings. Try to only accept shifts you’re sure you can attend.

No, unlike the rewards, your points do not expire!

No, we do not provide payslips at the moment. Details on payouts can be found under the "Earnings" tab.

FastGig Singapore:
If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

FastGig Malaysia:
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

You can improve your ratings by:

• Being punctual and showing up for every shift
• Performing your tasks reliably and professionally
• Maintaining a positive attitude with employers and teammates

Consistency is key — even if you had a rough shift, your ratings will recover with good performance over time.

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Cancellations must be done at least 24 hours before the shift start time. To cancel a shift, simply tap into the "Shifts" screen and view upcoming shifts. Tap on the shift you would like to cancel, followed by "Cancel Shift". Confirm to cancel your shift.

*IMPORTANT*
Any shift that is within 24 hours from the shift start time cannot be canceled.

You can check in for a shift by going to the "Shifts" screen in the app. If your shift is starting soon, you will see a "Start Shift" button. Tapping on that allows you to scan the outlet QR code to check in.

Do note that you can only check in 30 minutes before the shift start time.

Badges are awarded based on your rating and number of completed shifts in the past 90 days. All new giggers start with a "New" badge until they qualify for their first badge. Once a gigger earns any badge, they will no longer return to "New" — the lowest badge they can drop to in the future will be Bronze. Giggers with the "New" badge will not earn any points per shift until they move up to Bronze or higher.

Table for SG

You earn points after each completed shift, based on your current badge level:

• Gold: 3 points per shift
• Silver: 2 points per shift
• Bronze: 1 points per shift

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Use the filter function at the top of the "Explore" tab to filter Gigs based on date range, day, shift start time, and location.

Do note the timing in the filter is not based on your availability but by the shift start time. Do factor in travel and preparation time before the indicated shift start time.

You may update your profile through the FastGig App.

Open 'FastGig app' > 'Profile'

You are allowed to update the following details

- Profile photo

- Contact details

- Personal details

- Bank details

- Supporting documents

**IMPORTANT**

Please ensure you have completed all the requested profile details before booking a shift.

Remember to choose a high-quality photo to create an impression you want to make on potential employers. Having a profile photo is a simple yet effective way to increase your chances of securing a gig job. Please refer to the steps below to update your profile photo.

Open 'FastGig App' > 'Profile' > Tap on the 'camera Icon' next to your current photo > 'Take photo' / 'Choose from gallery' > 'Add photo'

Your ratings reflects how well you've performed in your recent shifts. It takes into account employer feedback (on attitude and work performance), your attendance history, and any serious issues like no-shows or last-minute cancellations.

• Disbursement will be made to the bank account or e-wallet linked to your FastGig profile.
• You are responsible for ensuring the accuracy of your account details. FastGig is not liable for disbursement errors arising from incorrect or outdated information.
• The amount accessed through EWA will reduce your scheduled payout.
• If your earned wages are insufficient to cover the EWA amount, FastGig may recover the outstanding balance from future payouts or take other actions as permitted by law.
• For questions or concerns about the EWA service, please contact FastGig at customercare@fastgig.sg

After booking a shift, the system will take some time to review all the applications. If you are offered a shift, you will see an "Offer" status on the gig and you're required to confirm your availability within 24 hours or the shift will be given to another gigger.

The calculations are based on two crucial components:

• Performance ratings given by employers over the last 15 shifts
• Penalties for no shows and last minute cancellations over the last 30 shifts

This means your ratings can change quickly — in a good or bad way — based on how you’ve been doing lately.

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• The maximum withdrawal depends on FastGig’s set limits and applicable laws.
• Only verified completed work is eligible.
• FastGig may decline an EWA request in its discretion—for example if the work is disputed (or may be at risk of being disputed) or exceeds any daily or monthly limits we set for risk or business reasons.

'FastGig App' > 'Explore' > Browse the job you interested in > 'Select Shift' > Select the date you able to work > Click 'Continue' >  Agree to the Code of Conduct & Terms of Service > Click 'Book Now' > Look out for the 'Offer' notification in your app when a shift offered to you.

Remember to turn on your notification setting to be notified promptly when a shift is offered to you!

If you encounter issues such as app bugs or inability to open the app, we recommend trying the following solutions:

A. Kill the app and relaunch it.
B. Uninstall and reinstall the app.
C. If the issue persists, provide the following information to our customer service:

1. Description of the issue faced:
2. Phone model:
3. Operating system (iOS or Android):
4. Phone software version:
5. Email address:
6. Video recording or screenshot of the issue (if available)

FastGig provides flexible / part-time job opportunities that are available daily.

When you work as a gigger with us, consider your gig shifts as a probationary period. Excel in your tasks, and you're on the fast track to a potential full-time role. Once you're settled in, express your interest in a more permanent placement with the employer. FastGig opens the door to a pathway for career growth.

You might check on the location of gig via click into shift you book lastly & click three dots on the upper right and see the details of the locations and job details.

Open 'FastGig App' > 'Shifts' > Click into the gig that you have booked > Click the 'three dots' on the upper right > The location can be found inside the gig.

Upon arriving, you should head to the reporting location and look for a supervisor/shift-in-charge or contact the supervisor.

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If you are experiencing a login issue, please consider the following steps:

1. If you originally signed up via email: we suggest you reset your password.
2. If you are aSingapore user, and this is your first time logging into the new app and it indicates you have a Singpass account": we recommend signing in via Singpass.

If you did not check in during your shift, please contact us with proof that you've completed your shift. Do provide us with the shift details so that we can rectify your attendance.

FastGig Singapore:
If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

FastGig Malaysia:
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

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If you have an issue with a gig, or any feedback want to share with us, simply contact us below so that we can assist you accordingly.

FastGig Singapore:
If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

FastGig Malaysia:
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

When you have been offered a shift, you will receive a notification from the app to inform you that you are required to accept the offer. To do so, simply launch the app, tap on "Shifts" > "Upcoming" > Look for gig that has an "Offer" status, and confirm your availability.

Note: you are required to confirm your availability within 24 hours or your offer will be given to another Gigger.

Yes. If your badge level changes, the number of points you earn for every future shift will update immediately. Note that badge level changes will not affect the points accumulated so far.

No.

• Legally, EWA is the sale of your receivable (your right to wages already earned).
  
  
• FastGig buys your receivable at a discount (e.g., $100 receivable sold for $97).
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• It is not a loan or advance, and you are not charged interest.

First, check if the reward has expired. If it’s still valid and you're facing issues, please go to My Rewards in the app and tap “Raise a Dispute.”Our team will look into it and get back to you as soon as possible with a resolution.

• A 3% transaction fee applies to each request.
  
  
• The fee is deducted from your disbursed amount.
  
  
• Fees are non-refundable.
  
  
• FastGig may revise fees with prior notice.

Points can be exchanged for rewards in the Rewards Mall — including vouchers, gifts, and more.

"Join waitlist" means that the slots were fully booked and applying for the gig will put you on the waitlist. If there are any cancellations from the confirmed giggers before the shift starts, you might be activated for the gig job and FastGig Team will inform you through call or Whatsapp message.

"Completed" means that you're clocked out from a successful shift and will be paid based on the shift's payout. This amount will be reflected in the earnings screen.

Do note, for auto clock-out (no scanning of QR code to clock-out), the shift will be marked 'completed' and earnings will be reflected in the app the next day.

"Confirmed" means that you have accepted an allocated shift. The details of your confirmed shift can be viewed when tapping into the "Shifts" tab. Report for your shift based on the booking details indicated.

"Incomplete" means that your booking is missing certain requirements. This includes the following:

1) Uploading a verified NRIC in FastGig (Only applicable to FastGig Singapore)
2) The questionnaire is not completed when booking a shift
3) Necessary certification(s) is missing from the profile when applying for a Gig (eg. Gigger does not have a valid Food and Safety certificate when applying for a Gig that requires the certification)

*Do not report to work if your shifts are under this status.

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"On Waitlist" means that you have applied for a Gig that is already full. Giggers on the waitlist may be notified when there is a vacant slot. Users will then have to log in to the app to confirm their availability. However, we do recommend users on the waitlist apply for other gigs/shifts as joining a waitlist does not guarantee you a slot.

*Do not report to work if your shifts are under this status.

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"Reserved" means that you're on standby for a gig that is fully allocated. If the confirmed gigger does not confirm his/her availability or cancels his/her shift, you will be automatically prioritised to fill the slot. Our team will send you an activation notification to confirm.

*Do not report to work if your shifts are under this status.

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"Urgent Hiring" means that there are still available slots for the gig in the next 1 - 2 days that require giggers. These gigs usually have a higher chance of getting hired.

We advise Giggers to arrive at least 15 minutes earlier before their shift starts. However, if you arrive late for your shift, do remember to scan the QR code to secure your attendance as soon as possible.

Our system will automatically make amendments to pro-rate the total shift earnings according to your clock-in and clock-out time.

If you know you're unable to turn up for your shift, please inform the FastGig team immediately. If you are unwell, an official 'Medical Certificate' is required. The contact details for each respective country can be found at the bottom of this article.

‍If you cancel your shift in less than 24 hours without a valid reason, your account will be labeled as 'Last Minute Cancellation' for 7 days. During this time, you will not be allowed to book any shifts. Subsequent 'Last Minute Cancellation' will lead to a permanent ban on your account.‍

‍If you did not show up for your shift without prior notice, your account will be marked as 'No Show'. Accounts labeled as 'No Show' will receive a permanent ban from our platform.

EWA lets eligible gig workers access part of their earned wages before the regular payout date. You can cash out completed and verified gig earnings instantly (same-day or next business day).

We are a mobile platform that provides freelancers in the gig economy with full flexibility and control over their gig jobs in a simple and convenient way. We offer various job opportunities that redefines and revolutionises the phrase ‘gig work’ even more, by offering opportunities that used to be fulfilled by the full-time workforce.

At FastGig, we like to be efficient, so killing two birds with one stone is the level of productivity we aim for. When you work as a Gigger, you’re essentially on a short-cut to a full-time role. Take the Gig shifts as a probation period, do the job well and once you are settled in, let the employer know you are interested in a more permanent placement!

A gig job is like having a super flexible and exciting way to work. You get to choose when and how much you want to work. Imagine doing different cool jobs based on what you're good at and what you enjoy. The best part is, you're not tied to a desk or a specific place. You could be working in a supermarket, a coffee shop, or even while traveling.

Gig jobs are like a fun and flexible way to earn money, and they let you explore different things while having control over your own time.

The work attire required for Gigs differ depending on the company or job requirements. Information on the attire can be found in the description when tapping into a Gig post. Alternatively, you can contact us if you are unsure on what the attire is.

If you’ve just qualified for a badge upgrade (e.g., moving from Silver to Gold), the new badge will take effect after you complete your current shift. This means:

• The shift you’re currently working will still earn points based on your previous badge.
• You’ll start earning points from your new badge level starting from your next shift.

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• Requests made before 2:00 PM: disbursed the same day.
  
  
• Requests made after 2:00 PM: disbursed by 11:00 AM the next business day.
  
  
• No disbursements on weekends and public holidays.

You can view your earnings for each shift completed by simply tapping into the "Earnings" tab in the app.

‍**IMPORTANT**

‍For shifts that are check-out manually by scanning the QR code - the earnings will be reflected in the app immediately.For shifts that are check-out using auto check-out (no scanning of QR code to check-out) - the earnings will be reflected in the app the next day.

To qualify, you must:

• Be a registered gig worker on FastGig.
  
  
• Have completed at least one eligible gig.
  
  
• Meet FastGig’s additional eligibility criteria.
  
  

FastGig reserves the right to determine the eligibility and user responsibilities. Please refer to the full EWA Terms & Conditions in app for more information.

Upon arriving, you should head to the reporting location and look for a supervisor/shift in charge or contact the supervisor.

If you do not have the contact details for the supervisor or you're unable to find the reporting location, simply contact our team for assistance.

Remember to scan the QR code upon arrival to confirm your attendance. Failure to do so may lead to delays in your payout.

FastGig Singapore:
‍For Singapore users, reporting guides are readily available for most jobs. You can refer to the reporting guide link provided in the job description in the app, or alternatively, access it through this link: https://bit.ly/reportguidefg. This resource is designed to assist you in understanding and fulfilling reporting requirements effectively. If you require assistance, kindly email us at customercare@fastgig.sg or Whatsapp us at +6569839829.

FastGig Malaysia:
If you require assistance, kindly email us at fg-customercare.my@fastco.asia, send an in-app message or Whatsapp us at +6011-61169366 for further support.

There are a few reasons your ratings might drop:

• Lower ratings from recent employers
• No shows or last-minute cancellations

We only look at your most recent shifts, so a drop usually means something happened recently.

Bank details are required for us to process and transfer your earnings. We require your bank e-statement to verify against the bank details in the app. This is to ensure that the information provided is accurate and to avoid any unnecessary delays in payouts of monies earned.

If your badge dropped, it could be because:

• Your ratings has gone down, or
• You haven’t completed enough shifts recently.

Check your recent activity to see where improvements can be made — your badge can go back up as your performance improves!

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No. Points are only awarded for completed shifts.